How can we help you?
Submitting a claim
If you need to submit a claim, please visit our claims page.
Make changes to your policy cover
You can contact your financial adviser or call our Customer Solutions team on 0800 808 267.
Calling from overseas?
+64 4 498 8000
Cancel your policy
We understand that as life changes, so does your insurance needs. If you feel your policy no longer matches your insurance needs, or the cost of your policy is a concern, you may be able to adjust your policy so it aligns with your lifestyle and budget. You also have a right to cancel your policy at any time. You can contact your financial adviser for more information or read more here.
To proceed with updating or cancelling your policy, you can contact your financial adviser or call our Customer Solutions team on 0800 808 267 option 3
Calling from overseas?
+64 6 498 8000 option 3
Make a payment or update payment details
You can make a payment online or update your payment details here.
Complaints
If you are dissatisfied with Resolution Life, a product, service, staff or the handling of a complaint and you need a response or resolution please visit our complaints page.
My Resolution Life Portal technical difficulties
General enquiries
Chat to us
My Resolution Life Portal
Log in to My Resolution Life portal to chat to us.
Website
Click Chat in the bottom right hand corner to chat to us.
9.00am - 5.00pm
Monday to Friday
Write to us
Online enquiry
Submit an online enquiry here.
Post
Resolution Life, PO Box 1692,
Wellington 6140
Note: It's important that you mail the original certified copies of your documents to us.
We can't accept emailed copies of the certified documents.
Important information
Resolution Life Australasia Limited ABN 84 079 300 379, NZ Company No. 281363, AFSL No. 233671 (Resolution Life) is part of the Resolution Life Group. The content on this website is for information only. The information is of a general nature and does not constitute financial advice or other professional advice. Before taking any action, you should always seek financial advice or other professional advice relevant to your personal circumstances. While care has been taken to supply information on this website that is accurate, no entity or person gives any warranty of reliability or accuracy, or accepts any responsibility arising in any way including from any error or omission.
A disclosure statement is available from your Adviser, on request and free of charge.
